Electricity network operators are in the midst of a structural transformation. The traditional role of the Distribution Network Operator (DNO) – focused on physical infrastructure and secure power delivery – is rapidly evolving into something new: the role of a Distribution System Operator (DSO), actively coordinating, analysing and managing an increasingly complex and dynamic power system.
The transformation is happening right now, and it changes everything – from how networks are planned and investments are made, to how data is used, how customers are engaged and decisions are taken.
Digpro aims to be a partner on this journey. And we know that success does not come from installing new tools or modules alone. Becoming a DSO requires new ways of working, new roles – and a clear plan for how technology and operations interact.
What does the shift really mean?
Moving from DNO to DSO means that the network operator:
- Does more than “just” deliver electricity – it also enables flexibility, controllability and interaction with both consumers and producers.
- Must understand system impacts from local generation, EV charging, battery storage and demand flexibility – in real time and over time.
- Needs to base decisions on forecasts, scenarios and analyses rather than purely reactive operations and historical data.
- Must prioritise, coordinate and communicate with more stakeholders – faster than before.
In short, the DSO role requires a more active and coordinating approach. Local control, analysis and flexibility become part of daily operations without losing the traditional strengths of physical reliability and long-term, robust investments.
Technology enables – but is not a solution in itself
At Digpro, we have developed solutions that support this transformation, including tools for:
- Data warehouses and integrations
- Dashboards and KPI monitoring
- Capacity and network planning
- Forecasting and scenario modelling
At the same time, we are clear about one thing: technology alone does not create value. Real benefits emerge only when the network operator:
- Knows what role it wants to play as a DSO
- Has defined which decisions need to be made – and on what basis
- Has assigned responsibility for data, analysis and action
- Views technology as a business issue, not just an IT issue
The journey from DNO to DSO is a maturity journey
There is no quick fix. The transition is stepwise and looks different for every organisation. But regardless of where you start, some common principles apply:
- Data first – but with purpose: Don’t start with what you can measure, start with what you need to know.
- Plan for use, not just installation: Who will use the forecast, dashboard or capacity plan? How? When?
- Build for collaboration: The DSO role depends on cooperation – internally and externally.
- Leadership involvement is essential: This is not a technology shift – it is a strategic business transformation.
Our role at Digpro
We don’t just deliver the tools and modules. We help you clarify the purpose of each solution, create the conditions for it to be used – and follow up to ensure it delivers real value.
You, as a network operator, are the experts on your grid. We complement that expertise with knowledge of how to build structured, usable and data-driven decision support.
Together, we don’t just build a smarter grid – we build a smarter organisation.
In our article series The data-driven power grid, we take a closer look at five critical tools on the journey towards DSO:
- Data warehouse (upcoming) – Building the foundation with a Data Warehouse
- Dashboards (upcoming) – Visualising information with a clear purpose
- KPIs (upcoming) – Managing by facts, not gut feeling
- Capacity planning (upcoming) – Planning for both operations and development
- Forecasts (upcoming) – Making decisions with the future in mind
We share practical advice, highlight common pitfalls and show how you can move forward – no matter where you are today.
Welcome to join the journey.
Meet the expert
Erling Gustafsson has a solid background in the electricity industry and has supported many companies on their digitalization journeys. He is also the author of the Swedish book “Innovation och utmaningar i ett nytt energisystem: En guide för en proaktiv elnätverksamhet” (Eng.: “Innovation and Challenges in a New Energy System: A Guide for Proactive Grid Operations.”)