MyEnergy – the customer app for energy utilities
Bring energy data and customer communication together in one app that gives customers a clear overview of utility services and better control over their energy usage.
Strengthen customer engagement and communication
MyEnergy provides energy utilities with a customer app where users can monitor their energy consumption and access multiple utility services in one place. The app simplifies communication and helps customers make more informed decisions about their energy use.
Jimmie Dyrberg, Business Developer, Västervik Miljö & Energi AB:
Features that make a difference
With MyEnergy, you bring together all essential information and energy-related services in a single platform—from outage notifications and invoices to real-time electricity consumption data and smart EV charging.
For utility groups that provide multiple public utility services—such as electricity, water, district heating, and waste management—everything can be managed within the same app.
The advanced messaging system makes it easy to send relevant push notifications, either manually or automatically, to the right customer, customer group, or segment. The app can also be fully customized to reflect your brand, both in terms of design and functionality.
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Smart, customer-centric energy services
Visualize electricity consumption, manage smart EV charging, and provide customers with valuable insights into their energy usage. -
Real-time communication
Send targeted push notifications about outages, invoices, and special offers. -
Customer system integration
Seamless integration with customer information systems (CIS) and web content. -
Multiple utility services
Manage electricity, water, district heating, and waste services in one app. -
Customizable design
Reflect your brand identity and create a unique customer experience.
Example services
Smart EV charging
Efficient control and optimization of electric vehicle charging.
Real-time power consumption visualization
Help customers better understand their energy usage.
Spot electricity prices
Enable users to easily track developments in the electricity market.
Weather data
Provide customers with weather information that may influence their energy consumption.
A proven and future-ready platform
MyEnergy is a robust and flexible platform designed to adapt to evolving requirements and business models. With support for integration with Customer Information Systems (CIS) and Network Information Systems (NIS), it provides a long-term solution for utilities looking to digitalize and streamline customer communication.
- Improved customer satisfaction – Provide customers with a modern, intuitive mobile app.
- Greater control over energy usage – Help customers understand and influence their energy consumption.
- Support for the energy transition – Optimize grid capacity and reduce peak demand.
- A solution that grows with your needs – A scalable platform that evolves alongside your business.
- A unified digital storefront – Bring multiple utility services together in a single app.
Synergies with Digpro's other products
MyEnergy operates independently of Digpro’s Network Information System (NIS). However, integrating MyEnergy with a Digpro NIS unlocks even greater business value and customer benefits:
- Smart outage notifications – Provide customers with detailed outage information and allow them to report service status directly through the app.
- Deeper customer insights – Integrate NIS data with services such as solar panels, battery storage, and EV charging to improve customer understanding and support.
- A more efficient power grid – Combine NIS forecasting with MyEnergy's capabilities to optimize grid load and proactively manage capacity constraints.
- More relevant in-app content – Deliver operational alerts, connection updates, and capacity warnings based on live network information.
- Easy deployment and administration – As a module within dpPower, MyEnergy is straightforward to implement and simple to manage on an ongoing basis.
Want to learn more?
Read and download the product brochure to learn more about MyEnergy and its features.
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